Returns & Exchanges

At NITORI Philippines, we want you to be fully satisfied with your home furnishings; if you are not, you may return or exchange eligible items within 30 days of purchase with the original receipt.

1

Initiate Request

Contact our customer service team via email or visit any NITORI Philippines branch with your proof of purchase and the item in its original packaging.

2

Quality Inspection

Our staff will inspect the product to ensure it is in its original condition, unassembled, and free from any signs of usage or damage.

3

Approval & Processing

Once the inspection is successful, we will process your exchange for a different item or issue a refund based on your original payment method.

4

Completion

You will receive a confirmation email or a physical receipt once the transaction is finalized, ensuring your home setup remains perfect.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing